Friday, 11 July 2014

Formal warning for First over punctuality

First Essex has been issued with a formal warning by the Deputy Traffic Commissioner for the East of England, Marcia Davis, for running too many services behind schedule or not at all.

The Harlow Star tells how bosses were summonsed to explain themselves after passengers complained to the Traffic Commissioner about buses not running to time. A bus is officially classed as not running to time if it:

  • is more than one minute early
  • is more than five minutes late
  • doesn't run at all

First have pledged to improve services in Essex. The Traffic Commissioner's full written report will be out in a few days time.